FAQ

  • How do I stop using it? / How do I stop using it naturally?

    When the time comes to turn over, it would be good if you could selectively graduate.

    Although growth varies from baby to baby, usually around 4-6 months, babies gradually gain strength and practice hard to acquire a new skill called “rolling over.”

    You practice the same way when you sleep, but you may experience sleep regression for a while.

    However, it is not recommended to block the baby during this period.

    Experts recommend creating a safe turning environment for normal development at this time.

    However, if development is slow, if sleep quality needs to be improved for health reasons, or if it is difficult to completely reverse, it is okay to wait a little longer.

    *A safe flipping environment must be free of obstructions such as towels, soft bedding, etc., and must be located on a hard, flat floor. The guardian must be able to fully supervise the child together.

    (If you purchased it for the purpose of preventing flipping, it would be a good idea to refer to 

    FAQ > Stronger Support (https://rarasofficial.cafe24.com/shop4/article/faq/3/2037/page/1/)



    Once you can control your neck well, it would be a good idea to try to slowly graduate, referring to the picture below.

    During the ‘roll over/flip over/turn over’ period, special supervision from the guardian is required.

    Each baby's growth condition is different, and the number of months below is for reference only.


  • Video guide on how to use RaRas Pillow

    Posture and usage guide -

    https://www.youtube.com/watch?v=Y_0rpfjkVC8

     

    Use of bottom zipper -

    https://youtube.com/shorts/Mp8ZT_raN-c?feature=share

     

    Change the direction of the pillow -

    https://www.youtube.com/shorts/Plk_Ni9tLCY


  • The pillow is high/low/no volume/hard to control

    In the case of pillows, the height can be adjusted according to the baby's body type. Only the cushion A part, which has a rabbit head shape from the pillow inserts (- not the cover), can be adjusted in volume, and the B part forms a back neck support jaw, and for this reason, it is filled to a minimum



  • Causes of zipper failure, how to fill long zippers

    In the case of the back zipper (long zipper), due to the nature of the design, it is located on a curved surface and must be closed with fully filled pillow inserts, so if it is pulled and fastened forcibly as shown in Figure ❶ below, it may cause a malfunction. Please do the same as ❷/❸.


    

    ❶ Never pull forcefully in this state.



    ❷ Create a zipper path by pressing the pillow inserts with your thumb.



    ❸ Hold the zipper path with one hand, and lift the zipper head with the other hand to gently close it. Hold the head of the zipper with your thumb and index finger, and use your middle finger to provide support and close it. (If that doesn't work, make the zipper path closer to the zipper.)



    Video guide https://www.youtube.com/watch?v=v5-ttChYAc8. (There is an explanation starting at 00:50)


  • (Bamboo mesh cover) There's space on the back of the neck. / There's space on the bottom

    In the case of the bamboo mesh cover, it lacks elasticity due to the firmness of the air mesh, so it is necessary to secure space behind the neck so that it can be used even after growth. In newborns, this space may occur and can be alleviated through a tight wrapping process.



    ❶ Space behind the neck secured for use even after growth


    

    ❷ Reduce the space by wrapping it tightly.



    ❸ The space below is reserved for continued use as it grows. Since the space does not necessarily need to be filled, you can use it as is, or you can fill it with attachment dolls to provide a sense of closeness. You can put your legs inward to help provide a little more stability when using it.


  • The bottom connection zipper won't lock. It keeps opening

    The problem with the bottom connection zipper is typically caused by incorrect fastening as shown in the figure below



    ❶ If the end of the zipper is not fastened properly (it will not be locked and will slide open)



    ❷ If the zipper direction is reversed (as shown on the left side, it is reversed and causes a failure. Place the cushion as shown on the right side and fasten it in the direction of the arrow)



  • There's a hole after washing the cover

    In the case of bamboo mesh covers, there are mesh holes for ventilation. Since it is made of natural fabric, a delicate laundry method is required. Typically, damage may occur if washed as follows.

    ❶ If the laundry net is not used

    ❷ If you used a laundry net, but washed it with other laundry.

    ❸ If the cover was washed without separating it from the pillow inserts 

    ❹ If not washed with hand wash mode.

    ❺ If you have a nail or sharp object stuck in the mash hole




  • To change the direction of the pillow (to use left/right sides)

    Please refer to the video below.

    [<meta charset="utf-8">https://www.youtube.com/shorts/Plk_Ni9tLCY]


  • What to keep in mind when purchasing each cover

    The bamboo mesh cover contains an additional volume that is different from the organic/all season cover due to the air mesh volume. 

     

    If you are using an existing organic/all-season cover and would like to change to a bamboo cover:

    Remove the inner cotton and reduce the volume. (This course is not required, please use it according to your baby's body.)

  • I think the baby's posture is leaning backwards

    At first, rather than holding it in a precise lateral direction, each baby tries to hold it in a familiar position.

    This is not the wrong position as your baby is about to lie in a position that has become a regular habit. If you want braces, please refer to the methods below

    ❶ First, please check the zipper location of each part in the picture below

    ❷ Place the baby's head in the middle of the pillow

    ❸ Open the A part + Fill in the volume of the back cushion

    ❹ Guide No. 4 - *Please do the tight winding process (see Official Home Menu HOW TO USE > Proper Use)

    ❺ If you're done controlling the pillow inserts volume, please refer to the video guide's posture correction method




    Video guide [<meta charset="utf-8">https://www.youtube.com/watch?v=Y_0rpfjkVC8&t=33s]

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